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Data Protection and GDPR Compliance

Last updated: September 9, 2026

Our Commitment to Data Protection

We are committed to protecting the privacy and security of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Economic Area.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: You have given explicit consent for us to process your personal information for specific purposes
  • Contract performance: Processing is necessary to fulfill our contractual obligations when you book an expedition
  • Legal obligation: Processing is required to comply with legal and regulatory requirements
  • Legitimate interests: Processing is necessary for our legitimate business interests, such as improving our services and ensuring security

Data Controller Information

For the purposes of data protection legislation, the data controller is:

lunar-frost
347 Wilderness Trail
Whitehorse, Yukon Y1A 2C6
Canada

Your Rights Under GDPR

If you are located in the European Economic Area, you have the following rights:

Right of Access

You have the right to request copies of your personal data. We may charge a reasonable fee if your request is clearly unfounded, repetitive, or excessive.

Right to Rectification

You have the right to request correction of any information you believe is inaccurate or to complete information you believe is incomplete.

Right to Erasure

You have the right to request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected.

Right to Restrict Processing

You have the right to request restriction of processing of your personal data under certain circumstances, such as when you contest the accuracy of the data.

Right to Object

You have the right to object to our processing of your personal data under certain conditions, particularly for processing based on legitimate interests.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you under certain conditions.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

How to Exercise Your Rights

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month. If your request is particularly complex, we may extend this period by two additional months, and we will inform you of any such extension.

International Data Transfers

Your information may be transferred to and processed in countries outside of your country of residence, including Canada. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, as required by law.

Right to Lodge a Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal data violates data protection laws. However, we encourage you to contact us first so we can address your concerns.

Data Retention Periods

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Booking and customer information: 7 years from last interaction
  • Marketing communications: until consent is withdrawn
  • Website analytics data: 26 months
  • Cookie data: as specified in our Cookies Policy

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Children's Data

Our services are not directed at children under 16 years of age. We do not knowingly collect or process personal data from children. If you believe we have collected data from a child, please contact us immediately.

Updates to This Notice

We may update this data protection notice periodically. We will notify you of significant changes by posting the updated notice on our website with a new effective date.

Contact Information

For questions about data protection or to exercise your rights, contact us at:

[email protected]

lunar-frost

Connecting travelers with Canada's most extraordinary wilderness landscapes through responsible, expertly guided expeditions.

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